Virgin Media; My Virgin Media; Shop; Help;. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media. Or you may be quicker than average! You won’t be involved the whole time. . Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Standard Member. 0. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I'm a Very Insightful Person, I'm here to share knowledge. I'm a Very Insightful Person, I'm. Please there is no virgin media wall socket and I don't know how to go about the installation. I was told when purchasing the broadband package that fibre was available here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Options. I will private message you now to confirm your details. No, the ethernet cable is for a wired device if you have one. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There is an access panel in the ceiling for pipes and cables. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Account - Cable. how can we go about changing our self install to. Need to contact Virgin Media Customer. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. on 25-09-2022 15:41. I don't work for Virgin Media. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Why have I been allowed to take out a self home kit if it is - 4868899. Step 2. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. I've looked for an external box but cannot. cable from wall. Back a step. There must have been a previous installation or you would not have been offered a self install. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. charleykate10. Placed an order and the lady said we were eligible for quick start self installation. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. on 27-01-2023 17:22. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. VM BB TV Landline. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Mobile Your Account. Unfortunately I am struggling to work out where to plug the cable from the Hub. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. RedTomato said: I removed my Virgin cable about a month ago. If it’s damaged or not working correctly, it could be causing your internet issues. 1 ACCEPTED SOLUTION. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. 3 minutes ago. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). No Virgin media wall socket on. The cable fits in the socket shown in the image attached. 14-08-2023 16:02 - edited 14-08-2023 16:05. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. The box does however have a hole in. Joining in. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. It should be free of charge. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. 4 Kudos. We have an unwanted virgin box hanging off the front of our house we’ve moved into. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. those who understand binary and those. But what I can't figure out based on the research so. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Get the Hub ready by connecting the wires. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. We also don’t have an Ethernet point only an old BT outreach 5C box. If no luck, call. Re: Wall socket. . There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 2: Seeker. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). If you look into the back of your Hub, you'll see a port named. I don't work for Virgin Media. I have taken a look on our side and can see you have spoken with the team regarding this. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. The OUT terminal from the Technetix isolator has a terminator cap on it. -a power cable for the hub's adapter. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. I also have this other dual cable going to the Smart Hub. Browse Virgin Media Virgin Media Community. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse. Call the Pre-installation and delivery team on 0800 052 1734. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. on 22-10-2022 20:58. correctly to the Virgin Media wall socket, please follow these instructions to get set up. There is a wire within the box but it’s too short to reach and also does n. That's fine. ago Sometimes you will get a random cable sticking out of a wall with no isolator. However, I do not have any of the specified wall sockets available. firmly into place. Some properties do not have a wall socket, only a cable. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. This next section will take about 30 minutes. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Tudor. . The answer is yes. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. We can certainly get an engineer visit booked for you to come and install things. The first thing is to start making alternative arrangements for your internet connectivity. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Don't touch it. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Summary of Contents for Virgin Media Virgin TV V6. com. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Virgin will not remove them. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. S. Make sure that all of the cables are plugged in securely and that there are no loose connections. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I am going to cancel. We have a virgin media wall socket with an - 4353656 - 2. Being connected to the internet is one of the most important modern essentials in 2022,. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. 0 Kudos. This is designed to push over the existing screw connector the outlet has. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. to be phone lines. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Call the pre-installation and delivery team on 0800 052 1734. Browse Virgin Media Virgin Media Community. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. The wall socket is - 5109379. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. How to i book someone to come and - 5239743. I don't work for Virgin Media. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Even sitting in the room above the router, the WiFi was dreadful. We've taken the front of the box off and inside there is an isolator but nothing else. No, any cables within the house can be touched as much as the householder wants to touch them. I've also got an old NTL phone socket so. All the wall sockets I can see are for BT. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. I am going to send you a private message. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Or wait here a day or two for a VM Mod to pick this up. Your "loss of signal" point is a good one. Reply. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi. Joining in 143 Views. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Mobile. A Virgin Media. In response to Jonny-M. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. 5K. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. No Virgin Media Wall Socket on 13-04-2022 14:08. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Forum Team (Retired) 204 Views. The wall socket I have within my home does not appear to be working. There are no virgin sockets on the wall. Kind regardsThe box and cables may have been removed by the previous occupiers. Booking an engineer is easy with Virgin Media. The UK isn’t the first country to make this move. Customer since 1993. It should work ok. Source: current tech for VM :) P. Screw the mount into your wall. No wall socket. " The hub is upstairs as previously said. #1. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. 2 – Check the broadband cable is firmly connected. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Hey Juanr, thank you for. Panting like a fiend. Tudor. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Entertain me; Broadband Deals. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Hello, i registered VM broadband and scheduled to delivery on 1st September. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. 33. Please help. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The pre-install team number is 0800 052 1734. Browse Virgin Media Virgin Media Community. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. We would like to show you a description here but the site won’t allow us. Stay safe online. i don’t have a virgin media wall socket. New Install Assistance. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 30-12-2022 13:41. Bits and bytes. Would I be able. My Virgin wall socket just have phone line, didn’t get. please - 5241140 We would like to show you a description here but the site won’t allow us. #2. Surly there has been a connection previously otherwise we wouldn't have bee. VM BB TV Landline. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Or if the other end of the white cable is in a more useful. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Tudor. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Whichever is the most suitable. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Connect the Hub’s power cable with the blue tab. Yes. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. goslow. 0 Kudos Reply. We're pleased to hear you're thinking of rejoining us. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. on 21-08-2023 20:36. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. How do I book an engineer to come out - 5345632. We appreciate you reaching out to us on here. 2 weeks ago - last edited 2 weeks ago. We only have the Open reach Master socket 5C. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Don’t have virgin media wall socket. on 01-12-2022 11:22. . Can you help? - 5401771 BrowseCheck your DMs btw. Browse Virgin Media Virgin Media Community. 3 weeks ago. . “. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The box and cables may have been removed by the previous occupiers. Plug the cables into the hub. Hi, I am experiencing the same issue with my install kit. QuickStart, set up and connections. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Give the pre-installs team a call on 0800 052 1734. Hello, I'm trying to set up my Virgin Media broadband. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Location. 1 ACCEPTED SOLUTION. When ordered it didn't say anything about needing a VM wall socket. 0 Kudos. My Virgin Media App. My Virgin Media App. Stream from Virgin Media. All forum topics; Previous topic; Next topic; 1 REPLY 1. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Is there likey to be any problem with this, such as degraded of weaker quality or speed. The new ones are just screws, the old style Telewest ones are like star shaped head. 4. The cables from the external box lead to a Bt open reach socket and a blank socket. We would like to show you a description here but the site won’t allow us. Security matters. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. 3. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I spoke to 3 customer service people yesterday and none could help. Options. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. We would like to show you a description here but the site won’t allow us. Switched On Families. I have looked everywhere but can't seem to find one. I could connect it in my house self install. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. on 05-09-2023 20:36. I'm very sorry you don't have the wall socket. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Stay safe online. Networking and WiFi. Tudor. It probably goes into another room in the house. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. The internal box should be oblong, square one are for phone. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Trace any cables coming out of it and check the ends of them. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). The problem is the Hub is in my Study and the - 4964746. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. No setup fee is available on all bundles, broadband & phone, and broadband only packages. We do not have virgin so are we able to cut the wires - 5195119. Tudor. I got a self setup broadband kit but have no Virgin media wall plug. those who. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If digging / drilling / new external & internal cables are required the. nor can I find a external brown box. Absolutely not. Subscribe to RSS Feed;. its power supply. Get the Hub ready by connecting the wires. The cable going in will be a double. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Learn more. If you have no luck you will need a technician’s install. I think there’s something missing to the Virgin Media wall socket in my flat. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Account - Cable. Virgin Media; My Virgin Media; Shop;. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Reply. Plug the cables into the Hub. 3 weeks ago. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. on 21-02-2023 19:59. Getting Connected with Virgin Media is easy when you have a wall socket. The wall socket is - 5109379. If no. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Browse Virgin Media Virgin Media Community. We have tried plugging it into the only box we found it would fit but no luck. We all know and love the internet and TV services that can enter our homes through entry points. I have booked a technician but I don't know if i have to inform the. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Push fit the VM-supplied lead onto the socket. 39K; jbrennand. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. charleykate10. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Follow these steps to install your virgin Media Broadband, TV and Phone service. Browse Virgin Media Virgin Media Community. If so make sure you go through the steps properly. I was never asked if I had a wall box. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Packages. I've got 2 wall sockets that I think are likely. com. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Step 4. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important.